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Shipping Policy

DELIVERY

We aim to deliver within 30 - 35 business days. Deliveries are made Monday - Friday 8 am - 5 pm.

Once your door is manufactured a shipping company will pick it up and send it to the address specified by you. Please note that shipping address accuracy is necessary and all carriers require a physical delivery address. Contact us immediately if an address change needs to be made. Any order that has shipped and needs to be changed will be at the discretion of the carrier and may result in additional re-route fees.

As soon as your order is on its way to you, you will receive an email notification from our team with a tracking number, freight company contact information and an estimated time of arrival. Whereas we will try to ensure compliance with any delivery dates given, dates are an estimate only. We will not be responsible for any loss whatsoever arising from or consequential upon delay in delivery. All dates quoted at time of sale are made in good faith and are not legally binding and whilst we always make every effort to honour them, it must be recognised that they are estimates only and consequently we cannot accept any liability or damage claims resulting from overdue deliveries. If you intend to use subcontractors for installation we strongly recommend you do not commit to them until the delivery has been made. This will avoid any costs associated with unavoidable delays.

The freight company will contact you prior to delivery, to set up a delivery appointment. We ask all our customers to inspect their delivery carefully on arrival as we are unable to accept claims for breakages, scratches or damage more than 72 hours after delivery. The driver will be happy to wait while you check your items and you must sign to say they are satisfactory and fit for purpose.

PRICES

1-Leaf door = $249.00
2-Leaf door = $498.00

CARRIERS

We ship via different freight carriers depending on destination.

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

MISSING OR INCORRECT SHIPPED ITEMS

If there are any missing or incorrect shipped items please follow our return policy. Replacement orders for damaged goods are given priority.

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