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Return Policy

If you are not satisfied with an item you purchased on Glass-Door.us, you have 15 days after delivery to arrange a return. If 15 days have elapsed since the delivery date, we will not be able to offer a refund.

RETURNS

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After we have received your return the packaging must be in a reusable condition otherwise we reserve the right to deduct the packaging costs from your refund.
  • To complete your return, we require a receipt or packing slip. Please do not send your purchase back to the manufacturer.
  • To request a return please use our return form or send us an email at info@glass-door.us.

RETURN EXCEPTIONS

  • Items that have been altered or modified in any way are not eligible for returns, replacements or refunds.
  • Custom items are final and are not eligible for returns, exchanges, changes or alterations.
  • All items that do not comply with our standard dimensions and are therefore manufactured according to customer-specific dimensions are excluded from return/exchange.

DAMAGED AND DEFECTIVE ITEMS

In the unlikely event that your order arrives damaged, defective, incomplete or incorrect you are entitled to a replacement or refund for your order. Please check the item for damages and defects immediately after delivery. If the item is damaged or defective you must notify us within 72 hours of delivery. If you do not notify us within 72 hours of delivery, your claim for a refund will expire.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@glass-door.us.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glass-door.us. Once the exchange has been approved, we will send you the necessary information for the shipment.

ORDER CHANGE/CANCELLATION

If you need to make any changes or cancel your order, please contact us within 48 hours by calling our office: +1 (352) 363-2387 or submit an email to info@glass-door.us. We often process orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has been completed or shipped, we cannot make any changes.

SHIPPING

  • Once your return has been approved, we will send you the necessary information for the shipment.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We recommend to use a trackable shipping service and purchase a suitable shipping insurance. We don’t guarantee that we will receive your returned item. 
  • Refunds will not be issued for items damaged in return transit or for returns that are never received.