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Return Policy

If you are not satisfied with an item you purchased on Glass-Door.us, you have 15 days after delivery to arrange a return. If 15 days have elapsed since the delivery date, we will not be able to offer a refund.

RETURNS

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After we have received your return the packaging must be in a reusable condition otherwise we reserve the right to deduct the packaging costs from your refund.
  • To complete your return, we require a receipt or packing slip. Please do not send your purchase back to the manufacturer.
  • To request a return please use our return form or send us an email at info@glass-door.us.

RETURN EXCEPTIONS

  • Items that have been altered or modified in any way are not eligible for returns, replacements or refunds.
  • Custom items are final and are not eligible for returns, exchanges, changes or alterations.
  • All items that do not comply with our standard dimensions and are therefore manufactured according to customer-specific dimensions are excluded from return/exchange.

DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT ITEMS

In the unlikely event that your order arrives damaged, defective, incomplete or incorrect you are entitled to a replacement or refund. Please check the goods thoroughly immediately after delivery for damage, completeness and accuracy. If the item is damaged, defective, incomplete or incorrect you must notify us within 72 hours of delivery. If you do not notify us within 72 hours of delivery, your claim for a refund or replacement will expire.

If a severe damage to the product is visible upon delivery, please reject the item from the carrier and notify us within 72 hours. If you do not notify us within the specified time frame, the transport insurance expires and therefore your right to a refund or replacement.

As soon as you report a damage, we will open a claim. In order to resolve the claim with the insurance company, we need photos of the damage as evidence. In order to claim your refund or replacement you are obliged to send us photos of the damaged packaging and product. Please make sure that the photos are clear and in focus. If the photos provided by you are not sufficient, we have the right to request new or additional photos from you. If we can determine that the product is not functional or has been damaged during transport, we will arrange an appointment with you to pick it up. You can then decide if you prefer a replacement or a full refund.

If the scope of delivery of your order is incomplete or incorrect, we reserve the right to send you the missing or accurate items at our expense as soon as possible. If you decide to cancel your order due to missing or wrong parts, the shipping costs will be deducted from your refund.

We strongly recommend that you do not start the installation before you have received the complete scope of delivery of your order. If you have already made an appointment with a contractor, it is better to postpone it until you have received all parts, especially the instruction manual. This way you can avoid technical errors during installation and the resulting additional costs. Please note that we do not take over any costs for the installation even if you have received wrong or defective parts.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted, but you should receive it within 5 to 10 business days. If you’ve done all of this and you still have not received your refund yet, please contact us at info@glass-door.us.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glass-door.us. Once the exchange has been approved, we will send you the necessary information for the shipment.

ORDER CHANGE/CANCELLATION

If you need to make any changes or cancel your order, please contact us within 48 hours by calling our office: +1 (352) 363-2387 or submit an email to info@glass-door.us. We often process orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has been completed or shipped, we cannot make any changes.

SHIPPING

  • Once your return has been approved, we will send you the necessary information for the shipment.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We recommend to use a trackable shipping service and purchase a suitable shipping insurance. We don’t guarantee that we will receive your returned item. 
  • Refunds will not be issued for items damaged in return transit or for returns that are never received.
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