OTTO & SOHN USA INC warrants, to the original purchaser, subject to the conditions and restrictions stated below, that the siliding systems, door hinges, grip handles, handle bars and locking mechanisms of its products shall be free of defects in workmanship and materials, for a period of two years from the invoice date. Please note that we do not warrant all types of doors and shower screens.
During this period OTTO & SOHN USA INC. will, in its sole discretion, provide the new or reconditioned replacement parts (determined by OTTO & SOHN USA INC) necessary to make the repairs, without charge to you. The warranty on the replacement parts will extend only for the balance of the warranty period of the original product. In no event shall OTTO & SOHN USA INC be responsible for the cost of labor, installation, sales tax, finishing, or any other associated or incidental cost, for either the original or the replacement parts, unless expressly required by state law.
OTTO & SOHN USA INC reserves the right to discontinue or change the design and specification of any product it manufactures. Should the component of the product originally installed not be available, OTTO & SOHN USA INC. shall have the right to substitute such part determined by OTTO & SOHN USA INC to be of equal quality and performance.
Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. OTTO & SOHN USA INC will offer no warranty service without this number.
- Condensation, frost, mold, mildew, corrosion, or fungus on product surfaces.
- Temporary thermal expansion or bowing resulting from direct sunlight and/or significant differential between indoor and outdoor temperatures.
- Raw Unfinished, Finish Ready and Primer White doors DO NOT HAVE A WARRANTY and should be finished as soon as possible upon arrival. Solid wood doors are susceptible to weather, temperature and moisture if left unfinished. Our doors are manufactured to the highest standard and utilize solid engineered lumber, but if left unfinished are likely to warp. The nature of wood, if left unfinished, is susceptible to change (splitting, separating, warping, twisting) that we can not be responsible for.
This limited warranty does not include defects or damages attributable to improper installation, application, use, or maintenance; normal weathering; corrosive or otherwise abnormal environments; defects or damages caused by accident, fire, flood, acts of God, multiple hurricanes, water intrusion, including but not limited to water intrusion caused by wind-driven rain due to high wind events, vandalism, riot or civil disorder, building settlement, excessive building movement or structural failures of walls or foundations; or occurrences beyond OTTO & SOHN USA INC’s control.
This limited warranty shall be null and void if harmful solvents are used to clean the product; or if any portion of the product is painted or coated in any way; or if any other “aftermarket” products, are applied to the product.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY OFFERED BY OTTO & SOHN USA INC WITH RESPECT TO THE WORKMANSHIP AND MATERIALS OF ITS PRODUCTS. OTTO & SOHN USA INC EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS OF ANY KIND, EITHER STATUTORY, EXPRESS, OR IMPLIED INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, USE, CLIMATE, CONDITION, DURABILITY, OR SUITABILITY FOR A PARTICULAR PROJECT OR DESIGN.
In the event state law precludes exclusion or limitation of implied warranties, the manner of presenting any claim thereon shall be the same as that provided in the express warranty stated herein. Any product or component that is not subject to this Limited Warranty is provided as is and without warranty.
OTTO & SOHN USA INC WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, CONTINGENT, OR PUNITIVE DAMAGES FOR: (I) ANY CLAIM, WHETHER BASED ON A BREACH OF WARRANTY, BREACH OF CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE; (II) THE TENDER OF DEFECTIVE OR NON-CONFORMING GOODS; (III) BREACH OF ANY OTHER PROVISION OF THIS LIMITED EXPRESS WARRANTY; (IV) CLAIMS ARISING FROM CONTRACTS BETWEEN OTTO & SOHN USA INC’s REGISTERED DEALERS AND THEIR CUSTOMERS, AGENTS, EMPLOYEES, SUBCONTRACTORS, END-USERS OR OTHER THIRD-PARTIES; OR (V) ANY LOSS OR CLAIM, INCLUDING WITHOUT LIMITATION, WATER INTRUSION AND RELATED DAMAGE, ARISING OUT OF OR IN CONNECTION WITH ANY THIRD-PARTY RECOMMENDATION, INSTALLATION, MODIFICATION OR REPAIR. IN NO EVENT WILL OTTO & SOHN USA INC’s LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE SUBJECT PRODUCT OR COMPONENT.
No distributor, dealer, employee or representative of OTTO & SOHN USA INC may change, extend, or in any way modify this Limited Warranty, either orally or in writing, and any such modification will have no force or effect.
Please inspect your order immediately upon receipt. If you have a problem, immediately upon discovery send an email to firstname.lastname@example.org. Please include: (1) your name, address, and telephone number; (2) OTTO & SOHN USA INC order number; (3) a specific description of the alleged condition including photographs. Once your warranty claim is inspected we will let you know if it has been approved or rejected. All warranty claims must be made as soon as practicable after discovery of the alleged condition and in all events within the applicable warranty period and prior to the beginning of any repair work.
This Limited Warranty will be governed by and construed in accordance with the laws of the State of Florida, without regard to conflicts of laws rules. All claims, disputes, or controversies arising out of or relating to this warranty, or the breach thereof, shall be submitted to arbitration in Miami, Florida by a single arbitrator, mutually agreed to by both parties. Such arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") for U.S. Sales. Any judgment on the award rendered by the arbitrator may be entered in any U.S. court having jurisdiction.
In the event OTTO & SOHN USA INC decides, in its sole discretion, to deviate from any of the conditions or limitations described in this Limited Warranty, such exception shall apply only to the limited circumstance and limited time for which it was granted and shall not be construed as a waiver of OTTO & SOHN USA INC's right to strictly enforce any condition or limitation hereunder.
This Limited Warranty is effective for all units sold by OTTO & SOHN USA INC after July 31, 2017, and all previous warranties shall be considered null and void as to such products.